dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

Does this sound like you? If so, read on….

Our Perth Airport Cargo site is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):

What You’ll Be Doing:

All Customer Service Duties

• Answering and attending to majority telephone enquiries.  
• Monitoring and answering customer service emails.
• Phoning shipments out to Agents/Consignees/Personal Effects
• Liaise with Warehouse re Bond Checks and monitor them
• Track & Trace
• Missing cargo / Found cargo investigations
• Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
• Rotations set up
• Training future Customer Service Staff

Import related functions

• Processing of customer collections
• ULD documentation processing
• Completion of UCR
• Security compliance
• Ability to learn and use Hermes system.
• Processing of empty ULD returns
• Ability to learn and understand ABF & DAFF regulations
• Personal Effect phone outs and ability to relay information for collection.
• Processing of Interline Trucking requests and adhere to procedures.
• Compliance to Airline requirements
• Processing of Domestic cargo transfers
• Processing of Pharma shipments and documentation compliance

Export related functions

• Ability to learn and understand security compliance – EACE
• Processing of export cargo deliveries.
• Compliance to Airline requirements & documentation
• ULD documentation processing
• Acceptance of dangerous goods
• Acceptance of Pharma shipments & documentation compliance
• RACA Compliance
• Data capturing of airwaybills in line with IATA regulations
• Hermes compliance and understanding.

 Additional Duties

• Front counter customer service (imports) 
• Assisting front counter on busy days
• Completing Import VCT's
• Processing payments of invoices for non-account holders
• And other duties as required

 What You'll Bring:

• Australian or New Zealand citizenship, Australian Permanent Residency, or a valid visa with full working rights in Australia (no work restrictions)
• Current WA Driver’s Licence (required for some roles)
• Willingness to undertake a pre-employment medical assessment and Australian Federal Police Security Check
• Previous experience in an operational environment with established SOPs
• Basic to intermediate computer skills
• Excellent verbal and written communication skills
• Strong customer service skills with an understanding of Service Level Agreements (SLAs)
• Positive, can-do attitude with strong teamwork skills
• Ability to work independently and remain reliable and trustworthy
• Commitment to working safely at all times
• Availability to work a rotating roster, including weekends and public holidays

What we offer in return:

• Opportunity to work for a Global company
• Great team environment
• Extensive training and support

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Perth International Airport this is your chance!

Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of submitting your application, please consider your application unsuccessful on this occasion.