Position Title: Cargo Billing and Invoicing Coordinator

Location: Sydney Airport, Full-Time

About dnata:

dnata is one of the world’s largest air services providers, offering ground handling, cargo, travel, and flight catering services across five continents. Our continued success is built on service excellence, innovation, and a global team of professionals who are passionate about aviation.

We are currently seeking a highly organised and detail-oriented Billing and Invoicing Coordinator to support our National Cargo Operations team based at Sydney Airport.

Position Overview:

The Billing and Invoicing Coordinator will oversee administrative support across our national Cargo Operations division. This role has two key functions:

• National Administrative Support – ensuring effective general admin support is provided across all Cargo ports.
• Billing and Invoicing Coordination – managing the end-to-end invoicing process for Cargo agents to ensure accurate and timely billing.

This role acts as the key liaison between Cargo Operations and Finance and plays a critical role in maintaining compliance, efficiency, and financial integrity across our national operations.

Key Responsibilities:

Billing and Finance Coordination:

• Manage the complete billing cycle in coordination with the Accounts Receivable team.
• Generate and issue invoices and credit notes; resolve discrepancies in a timely manner.
• Liaise with national Cargo ports to support local invoicing requirements.
• Collaborate with Accounts Payable to ensure prompt processing and payment of supplier invoices.
• Raise and track purchase orders in accordance with company policy (GL coding and authority matrix).
• Investigate and resolve billing disputes to customer satisfaction.
• Provide accurate and timely financial data and reports as required.

Administrative Support:

• Deliver general administrative support across national Cargo locations.
• Act as first point of contact for internal and external queries (phone/email).
• Assist with onboarding and offboarding of Cargo staff.
• Maintain organized records, documentation, and reporting structures.
• Support operational leadership with ad-hoc administrative tasks.

Safety and Compliance (OH&S):

• Comply with dnata’s Safety and Environment Policies.
• Observe all legislative Health & Safety requirements.
• Promote a culture of safety awareness and continuous improvement.
• Participate in emergency drills, evacuations, and safety-related activities.

Essential Criteria:

• Proven ability to develop, implement, and improve administrative and billing processes.
• Strong verbal and written communication skills.
• Exceptional attention to detail with the ability to manage multiple priorities effectively.
• Strong computer literacy, particularly in Microsoft Office (Excel, Word, Outlook).
• Experience in finance-related administration (e.g., invoicing, purchase orders, GL codes).
• High level of organisation and accountability.
• Excellent problem-solving, negotiation, and stakeholder engagement skills.

What We Offer:

• A supportive and inclusive team environment
• Opportunity to work in a fast-paced and vital part of the aviation industry
• Professional development and growth opportunities
• Competitive remuneration and benefits

Applications close: 29 September 2025

dnata is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.