dnata, one of the world's largest air services providers, offering a wide range of ground handling, cargo, travel and flight catering services across five continents is excited to announce a new opportunity within our IT team.

We’re looking for an experienced IT Operations Specialist to lead, secure, and optimise our IT environment—driving performance across infrastructure, cybersecurity, ITSM, and vendor partnerships

About You and the Role:

• IT Operations: Oversee and optimise our IT operations to ensure high availability, scalability and performance. Working closely with our infrastructure team and MSP, you’ll drive robust systems across cloud, networks and cybersecurity, while implementing automation and monitoring tools to enhance reliability and efficiency.

• End User Compute: Take ownership of the end-user computing environment, ensuring devices and software are secure, up to date and fit for purpose. Partnering with our MSP, you’ll manage security profiles, device lifecycle processes, and oversee repairs, replacements and returns.

• End User Applications: Collaborate with business teams to support and enhance the application suite. Ensure system availability, manage vendor support, and recommend upgrades to keep technology aligned with business needs.

• Cybersecurity & Compliance: Drive the implementation of cybersecurity policies and risk controls to protect the business. Lead awareness training, support compliance with E8-M2 and ITIL standards, and manage audits and incident response processes.

• IT Service Management (ITSM) & Support: Manage the MSP relationship to ensure SLAs are met and services run efficiently. Oversee incident, problem and change management while delivering high-quality support to internal teams.

• Vendor & Supplier Management: Build strong vendor relationships, manage IT contracts and ensure service levels are consistently achieved. You’ll also assess and introduce new technology solutions that add value to the business.

• Project Management & Digital Transformation: Lead infrastructure, cloud migration and cybersecurity projects from planning through to successful delivery. You’ll also champion digital transformation initiatives that boost efficiency, resilience and competitive advantage.

• Stakeholder Management: Be an IT champion across the organisation, building strong relationships and aligning technology with business goals. Partner with the IT Manager to shape and deliver long-term strategy.

Key Requirements that you bring with you:

• Bachelor's degree in IT, Computer Science, or a related field.
• 3+ years of experience in IT operations, preferably in aviation, transport, or logistics
• Strong knowledge of ITSM frameworks (ITIL), cloud computing (Azure) & Hybrid environments and cybersecurity best practices.
• Hands-on experience with networking, firewalls, cloud, enterprise security, EUC, mobile devices and endpoint protection.
• Proven track record in vendor management and IT procurement.
• Project management experience, with the ability to lead IT transformation initiatives.
• Must have a valid Driver’s License
• Willing to and able to travel as required

Preferred Certifications & Qualifications:

• ITIL Foundation or Practitioner certification
• Knowledge of Cargo and Aviation Systems
• Operating in a managed services environment
• Cybersecurity certifications (CISSP, CISM, or CompTIA Security+).
• PMP or PRINCE2 certification for project management.
• Experience with automation tools, scripting (Python, PowerShell), and DevOps methodologies.
• Knowledge of Payroll, Finance, HR and WorkForce Planning Systems
• DevOps and working in AGILE teams
• Experience working in a global organisation with cross-functional local and global teams.

Key Competencies:

• Strong leadership and stakeholder management skills
• Analytical thinking and problem-solving capabilities
• Ability to work in a fast-paced, dynamic environment
• Passion for continuous improvement and innovation
• Motivated and team-oriented personality with a proactive attitude

So... does this sound like you? If so, Apply Now!

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.