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Queue Facilitation Agents
Adelaide Airport , SA

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Adelaide International Airport! 


Our Team of Queue Facilitation Agents work in a team environment and are responsible for ensuring the timely, efficient, professional and safe queue facilitation service of passengers queueing to enter secure areas in and around Adelaide Airport.


This role will require permanent 24/7 availability, with the successful candidates working on a rotating roster, 7 days a week.


Primary Duties and Responsibilities

  • Deliver a high standard of customer service for all passengers and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.
  • Carry out customer service duties and other duties commensurate with the passenger service for customers.
  • Ensure that passengers are directed to the correct queue and specific areas in the Airport
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
  • To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
  • Ensure all procedures are carried out within the regulations as set out by the requirements of Adelaide Airport
  • Build strong working relationships with all Adelaide airport and dnata Airport Services team members
  • Promote and maintain a positive company image (including grooming, behaviours and service).
  • Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time.
  • Follow direction during shift to ensure passengers are moving to security screening in a timely manner to esnreu they arrive at their flight in time.
  • Comply with dnata Standard Operating Procedures and Policies.


Essential Criteria:

  • Commitment to dnata values and operating procedures.
  • Adhere to all company safety, policy, procedures and processes.
  • Desirable experience in customer service oriented role.
  • Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service.
  • Ability to handle pressured and stressful job situation successfully i.e. competing demands and priorities, including working any extra hours required.
  • Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to the customer requirements during aircraft operation.
  • Ability to effectively communicate with people from a variety of different backgrounds; and has the ability to deal with confidential and sensitive situations.
  • Be a proactive self starter, able to successfully manage multiple issues and effectively resolving them.
  • Ability to work unsupervised at times and in a changing and fast paced team environment.


Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test. 


Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.


dnata Airport Services Pty. Limited equal employment opportunity employer, so by coming to work with us, you’ll be part of an organisation that encourages diversity, supports environmental initiatives and corporate social responsibility. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds 

   [ Not Specified]

    Adelaide Airport SA

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   Posted 26 Jun 24

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