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Mishandled Baggage (MHL)
Melbourne Airport, VIC

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport!


dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development! 


Our Mishandled Baggage team is responsible for tracing and locating mishandled bags for a number of international carrier clients. They are also responsible for reporting on damaged bags directly back to the airline. They are responsible for efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.



  • Being the first point of contact for passengers at the carousel
  • Checking the loading details of passengers
  • Monitoring carousels for issues such as belt stoppages, passenger’s issues.
  • Liaising with the below wing team for missing baggage
  • Recording rush bags received
  • Reporting issues to the Baggage Services Supervisors
  • Creating and tracing files for missed or damaged bags.
  • Forwarding/delivering of baggage to passengers.

To be successful you will:

  • Be available for shift-work across a 24/7 roster including mornings, evenings and weekends
  • Have a full Victorian Driver’s License (mandatory)
  • Be an Australian / New Zealand citizen or permanent resident
  • Willing to complete a full pre-employment medical/Drug and Alcohol testing along with a satisfactory security clearance (ASIC)

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), pre-employment medical/Drug & Alcohol test and full vaccination.


Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.

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    Melbourne Airport VIC

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   Posted 20 Jun 24

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