OVERALL PURPOSE OF THE POSITION

As the National Workforce Analyst / Coordinator, you will be responsible for managing National Resource Planning activities across Australia. This role plays a pivotal part in operational planning by effectively positioning resources to achieve excellence in customer service. Additionally, you will contribute significantly to budget planning/control and improving operational effectiveness.

PRIMARY DUTIES AND RESPONSIBILITIES

Resource Planning and Strategy

• Assist the National Workforce Planning Manager in all resource planning activities across Australia.
• Gather and analyse data to support the development of resource requirement scenarios for long-term and expansion plans.
• Research and propose options for optimising resource deployment and contribute to budget planning discussions.
• Collaborate with the Training department to identify resource needs and support the development of optimised training plans.

Process Improvement

• Identify opportunities for enhancing operational effectiveness through system reviews, improved rosters, cross-utilisation and process re-engineering.
• Assist in planning and executing process improvement projects under the manager's guidance.
• Analyse data and present findings to support consultations regarding improvement opportunities.
• Develop and test procedures for utilising systems for resource planning and allocation.
• Support the training of staff on system functionalities relevant to their roles.

Central Planning & Resource Management

• Establish and manage processes for analysing and evaluating manpower, focusing on operational efficiency, leave management, training, attendance and overtime.
• Contribute to the development and preparation of resource-related statistics and analysis reports for senior management decision-making.
• Assist in the development and execution of simulation projects to assess operational capacity and potential bottlenecks.

Team Support

• Support the Local Roster Team in weekly roster publishing across all ground handling locations.
• Ensure service level targets are attained through proactive rostering and cost control discussions.
• Assist the National Workforce Planning Manager in leading the central planning team, ensuring efficient and value-adding support functions.
• Contribute to the review and improvement of people-related processes like attendance, leave, training nominations and performance management.

 ESSENTIAL CRITERIA

• Bachelor’s degree and 1-2 years' experience in operational Resource Planning or a related field.
• Strong analytical and research skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and data analysis tools (e.g., Excel, Power BI).
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to meet deadlines

DESIRABLE CRITERIA

• Understanding of Enterprise Agreements and the Awards
• Experience with implementing new operational systems
• Experience of Workforce Planning with the GroundStar system.