Based at Perth Airport, you will be reporting directly to the Regional Manager.

This role will be responsible for overseeing the development and delivery of a customer centric commercially focused cargo operation including the supervision, organisation and coordination of all work areas during day-to-day Cargo operations.

Key Activities:

• Manage and develop team members including coaching, mentoring and performance feedback to achieve high levels of performance and service excellence
• Contribute to significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations including SLAs and quality target
•  Lead and manage the team effectively to control and reduce, where possible labour costs
• Ensure reliable customer service delivery and on time performance by leadership, operational direction and resources required
• Liaise with the Training Team to ensure that all employees are up to date with all mandatory and regulatory training
• Enhance professional relationships with internal and external customers to ensure effective cargo operations and continuous improvement
• Liaise effectively with Customs, AQIS, Agents, Airport authorities and other clients
• Ensure the appropriate standards of safety and security are achieved in line with dnata’s requirements, government legislation and international best practice
• Ensure that all cargo employees adhere to company policies and procedures upholding safety and security
• Contribute to developing effective rosters and leave planning
• Participate as a collaborative member of the State Leadership team.

What you will need to be considered successful:

• Ability to manage and discipline your peers
• Experience in Air Cargo Operations/ Ground Handling/ Freight and Warehousing
• Expertise in IATA Cargo Handling Procedures and Regulations, airline quality management systems
• Leadership experience with customer centric orientation and ability to drive a service culture
• Highly developed communication skills both written and oral and excellent presentation skills
• Effective people management and planning/ organising skills, customer focused, with good judgment, able to work under pressure and a team player.
• Be available for shift-work across a 24/7 roster including mornings, evenings and weekends
• Have a full Australian Driver’s License (mandatory)
• Be an Australian / New Zealand citizen or permanent resident
• Willing to complete a full pre-employment medical/Drug and Alcohol testing along with a satisfactory security clearance (ASIC)

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), pre-employment medical/Drug & Alcohol test and full vaccination.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.