dnata Airport Services Australia are excited to announce a new opportunity for a Business Analyst (Six Sigma Qualified) to join our dynamic Projects Team. In this role, you will report directly to the Manager – Strategic Projects. 

As a Business Analyst (Six Sigma Qualified) is responsible for be responsible for analysing, optimizing, and transforming operational processes. Using Lean Six Sigma methodologies, BPMN 2.0, and industry-leading business analysis techniques, you will support data-driven decision-making, process standardization, and digital transformation initiatives. This role requires strong analytical, process modelling, and stakeholder engagement skills to enhance operational efficiency and service delivery. 

Key Responsibilities: 

• Analyse and document current and future-state processes using BPMN 2.0; identify inefficiencies and apply Lean Six Sigma for operational improvements. 
• Create standard operating procedures aligned with best practices  
• Collaborate with stakeholders to define problems and goals, gather and prioritize business requirements. 
• Convert business needs into user stories, process flows, and technical/system requirements. 
• Analyse KPIs and workforce data; produce dashboards and reports using tools like Power BI, Excel, and SQL to inform decisions.  
• Use statistical methods to identify patterns, performance issues, and improvement opportunities. 
• Lead workshops and training sessions, ensuring effective collaboration and smooth change adoption across departments. 
• Identify and support automation and digital integration efforts, aligning IT solutions with business objectives. 

Qualifications & Experience: 

• Six Sigma Green Belt or Black Belt certification required. 
• Strong proficiency in BPMN 2.0 for process modeling and optimization. 
• Experience in business analysis methodologies, including BABOK framework, UML, use cases, and user story writing. 
• Strong knowledge of ground handling operations, workforce planning, and aviation KPIs. 
• Hands-on experience with data analysis tools (Power BI, SQL, Excel, Python preferred). 
• Experience working with ERP, WFM, and rostering systems is a plus. 
• Excellent problem-solving, stakeholder management, and communication skills. 
• Experience with process modeling tools (Visio, Bizagi, ARIS, Signavio). 
• Familiarity with Agile and Waterfall methodologies for project delivery. 
• Knowledge of regulatory and compliance frameworks in ground handling. 
• Experience in automation tools, RPA, or AI-driven process improvements is a plus.