Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport!
dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development!
The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.
Primary Duties and Responsibilities
Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
During disrupted or delayed services
That require special assistance
In wheelchairs to and from aircrafts
Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required
To report any incidents immediately and maintain awareness and obligations involved in reporting incidents
Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
Build strong working relationships with all dnata Airport Services staff and client airline employees / delegates
Promote and maintain a positive company image (including grooming, behaviours and service)
Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time
Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
Comply with dnata Standard Operating Procedures and Policies
Liaise professionally with internal and external clients and stakeholders
You need to have Australian / New Zealand citizenship or Australian Permanent Residency
You must be willing to undertake a Pre-employment medical test
You must be willing to undergo an Australian Federal Police Security check
You will also need a valid driver’s license
Basic – Intermediate computer skills
Excellent communication skills – Verbal and Written
High level of customer service skills
Available to work on a rotating roster
Minimum of 2 years’ experience in customer service oriented role
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.
Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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