dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents.

OVERALL PURPOSE OF THE POSITION

The IT Infrastructure Lead/ Engineer bridges IT and business, ensuring secure, resilient operations of IT systems and services. This role requires versatility in project management, documentation, solution design and support with a strong technical background and a focus on cybersecurity. Collaboration with internal and global teams, service providers, vendors and third parties is key.

Excellent communication skills and 3+ years in a similar lead role are essential. You will oversee hybrid infrastructure environments, working with an MSP to build capabilities and provide guidance.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee IT infrastructure, operating systems, and tools to ensure scalable, reliable platforms for business units.
• Plan, design, implement, maintain, and support networking, servers, telephony, communications, and cloud technologies.
• Enable and deliver IT strategy.
• Adapt systems to meet changing business needs.
• Implement and enforce IT policies, controls, and procedures.
• Identify and resolve issues in coordination with the IT Manager and stakeholders.
• Perform system audits and assessments.
• Enforce data protection and information security, including training and awareness.
• Collaborate with the service desk and outsourced IT providers.
• Provide exceptional end-user support across multiple sites, inspiring and enabling

 ESSENTIAL CRITERIA

• Strong experience with Microsoft Domain (AD, DNS, Group Policy, SCCM), AzureAD, Azure & Office365, and multi-tenanted environments and Windows 10/11.
• Strong experience with Cisco/Meraki product suite.
• Experience in managing large EUC environments.
• Experience in managing large mobility environment and devices using MDM platforms SOTI and Intune.
• Experience with WIFI/LAN/WAN/VLAN/SD-WAN, SSE, and SASE technologies.
• Experience operating and supporting hybrid infrastructure environments.
• Scripting experience (Python, PowerShell, etc.).
• Experience in building automation and workflow.
• Experience with cyber security technologies and tools.
• Experience with large enterprise printing systems.
• Experience in operating in ITIL framework environments & use of ITSM tools.
• Understanding of security frameworks (ISO 27001, NIST, Essential8).
• Strong analytical, coordination, and troubleshooting skills.
• Strong organizational skills, ability to multi-task, manage, and prioritize a varied workload.
• Strong project management skills.

 DESIRABLE CRITERIA

• Industry experience in Aviation, Warehouse/Logistics, or Managed Service Providers.
• DevOps and working in AGILE teams.
• Experience working in environments undergoing transformation.
• Knowledge of Payroll, Finance, HR Systems.
• Knowledge of Cargo and Aviation Systems.

 So... does this sound like you? If so, Apply Now!

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.