Melbourne Cargo is seeking a Service Delivery Agent to join the Cargo Clerical Team at our Warehouse. This role is to provide customer service at our Cargo warehouse and will be required to work shift work including early starts, late finishes, nights, weekends and public holidays.
The purpose of the role is to perform airfreight and associated clerical duties as directed in a safe, efficient and productive manner in accordance with dnata Airport Services policies and procedures and within the regulations as set out by statutory bodies.
Processing of customer collections
Unit Load Device (ULD) documentation processing
Ability to learn and use Hermes system
Processing of empty ULD returns
Ability to learn and understand ABF & DAFF regulations
Personal effect phone outs and ability to relay information for collection
Processing of interline trucking request and adhere to procedures
Compliance to Airline requirements
Processing of Domestic cargo transfers
Processing of Pharma shipments and documentation compliance.
Ability to learn and understand security compliance (EACE)
Processing of export cargo deliveries
Compliance to Airline requirements and documentation
ULD document processing
Acceptance of dangerous goods
Acceptance of Pharma shipments and documentation compliance
Data capturing of airwaybills in line with IATA regulations
Hermes compliance and understanding.
Current Vic driver's license
Previous experience in an operational environment where SOP's were in place
Intermediate computer skills
Excellent communication skills (verbal and written)
High level of customer service skills
Understands the importance of meeting Service Level Agreements (SLA's)
Excellent team player with a positive and can do attitude
Works in a safe manner at all times
Reliable, trustworthy and has the ability to work independently.
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), pre-employment medical/Drug & Alcohol test and full vaccination.
Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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